THE FOLLOWING ARE THE BASIC RULES OF CONDUCT THAT GOVERN PLAYER INTERACTION AND ACTIVITIES WITHIN TANTRA ONLINE AND IN THE OFFICIAL TANTRA ONLINE FORUMS. FAILURE TO ACT RESPONSIBLY AND TO COMPLY WITH THESE RULES WITHIN TANTRA ONLINE AND IN THE OFFICIAL TANTRA ONLINE FORUMS MAY RESULT IN ACTION BEING TAKEN AGAINST YOUR ACCOUNT, WHICH MAY INCLUDE TERMINATION OF YOUR ACCOUNT WITHOUT ANY REFUND OF ANY KIND.

THE RULES OF CONDUCT (ROC) ARE:

1. While playing Tantra-Online, you must respect the rights of others and their rights to play and enjoy the game. To this end, you may not defraud, harass, threaten, or cause distress and/or unwanted attention to other players.
2. You may not post or communicate any player's real world information (name, address, account name, etc.) through the Tantra game or on the official Tantra Web site.
3. You may not use any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language in the game. The gamemasters will have sole discretion on what constitutes improper language based on existing laws and morals.
4. When communicating in Tantra using Public Chat (Chat that can be viewed by more than 2 persons), you may not spam, flood, or make duplicate posts. Spamming is simply typing in anything senselessly for no reason at all, as for flooding, it's the act of repeatedly typing in what’s already been said over and over again. Duplicate post is simply duplicating what was already said by others or in a way cloning what was said by others, is also considered an offense.
5. You may not post or link to any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive site, imagery or content.
6. You may not impersonate any Game Master (GM), past or present, including any Customer Support personnel.
7. You may not modify any part of the Tantra Client, Server or any part of the official Tantra Online Webpage located at http://www.tantra.ph.
8. You may not arrange for the exchange or transfer of any pirated or illegal software while on Tantra Game or on the official Tantra Website.
9. You may not market, promote, advertise, or solicit within the Tantra Online game or on the official Tantra Website.
10. You may not advertise the intent to or commit the act of buying, selling, trading, sharing, or transferring access to any Tantra account.
    Important: If you participate in any form of these transactions, you void your right to Game Master support and in the event you lose any item in a trade or scam, no restores will be given.
11. You will follow the instructions of the GM while in Tantra-Online or on the Official Tantra Forums.
12. You may not organize nor be a member of any guilds or groups within Tantra that are based on, or espouse, any racist, sexist, anti-religious, anti-ethnic, anti-gay, or other hate-mongering philosophies.
13. You may not give false information or intentionally hide any information when registering for your Tantra account. Note: These details are used for account security purposes so providing accurate and proper information is a must.
14. You will not upload or transmit on Tantra or on the Tantra Website any copyrighted content that you do not own all rights to, unless you have the express written permission of the author or copyright holder.
15. You will not attempt to interfere with, hack into, or decipher any transmissions to or from the servers running Tantra.
16. You will not exploit any bug in Tantra and you will not communicate the existence of any such exploitable bug (bugs that grant the user unnatural or unintended benefits in game. It is not normally a part of the game but is a part of a program. It is considered a glitch or an error which tend to cause harm to the game itself.), either directly or through public posting, to any other user of Tantra. You will promptly report any such bug via the "Bug Reporting" page located at http://www.tantra.ph.
17. You will not create, use or provide any server emulator or other site where Tantra may be played, and you will not post or distribute any utilities, emulators or other software tools related to Tantra without the expressed written permission of ABS-CBN Interactive, Inc.
18. For offenses regarding the rules stated above, A Game Master will personally advise the player, and / or suspend the account for an indefinite period as soon as it is discovered and will be subjected to further investigation. You may be notified of this suspension either in-game or by email. Depending on the nature of the interference and damaged caused, the account may also be subjected to disciplinary action including suspension or banning. A Game Master will contact you to inform you of any disciplinary action that might be initiated.

Conditions for suspension:

Accounts are generally not suspended unless they violate the Rules of Conduct. We advise you to play the game as it is, and not use any third party programs or other hacking software per se. Ethical gameplay equates to a harmonious and peaceful gaming experience in Tantra.

Account Security Policy

As the population of Tantra gamers increases, so too problems that may arise with regards to stolen or compromised accounts, and/or accounts that have been transferred from one player to another which are in clear violation of the User Agreement. These issues--and the time it takes to investigate and attempt to resolve them--greatly detract from the time that Tantra game masters and customer support staff have in order to provide quality customer service.

1. Account security--whether it be password protection, running virus checks, disabling file sharing, disabling third-party programs, or any other means of safeguarding your accounts, is the sole the responsibility of the account owner. Users should be responsible for their own accounts.

2. Any and all stolen and/or compromised accounts that are reported to the Tantra Game masters may be suspended indefinitely so as to expedite the conduct of an investigation. Lost items will not be reimbursed. Instead, a one-time restoration based upon information gathered through our investigation may be offered at the discretion of a Game Master (GM). However this offer is limited by the amount of time taken to report the compromised account. If the restoration-reporting period (14 days) has elapsed, then there will be no restoration granted. Additionally, this restoration offer is treated as a one-time offer.

3. Any customer found to be involved in an account theft may have any and all of his/her accounts banned. This includes accounts found to have been knowingly receiving items stolen from a compromised account, had a suspicious transaction with another hacked account or made a deal with a hacked account and bought an item for an unreasonably low price. Prior to taking any action against accounts reported as compromised, we will conduct a thorough review of the accounts and determine the appropriate course of action. GM decisions are final.
Note: GMs will NEVER ask for your password. Keep your password to yourself and change your password frequently for security purposes.
Please remember your password, deletion code, secret answer and other account information to keep your account safe.

Accounts will only be subjected to disciplinary actions based on information gathered through our investigation and not as a result of external allegations.

Restoration policy

In an effort to better assist our customer base, we have evaluated and revised our Restoration Policy. The primary goal of these modifications is to give our Game Masters more latitude in assisting our players. It is our goal to be able to keep our customers as satisfied as possible in alignment with the overall integrity of the game.

This policy is not all-inclusive and there are situations outside the scope of the policy that may be determined at the specific time to not warrant an item reimbursement. Please remember that no requests for reimbursement are guaranteed to be fulfilled.

In any case, the Game Masters have the right to refuse any restoration request made by the user if he/she was previously found or caught to be in serious violation of the Rules of Conduct.

All cases and appeals may be submitted through the Customer Service Feedback form at www.tantra.ph. Cases that are older than 14 days at the time of submission will not be entertained.

1. Trades

Trades are any items that are placed into the trade window and purposely given to another player, (by mutual agreement between the two involved players), regardless of the intent behind the trade.

1.1. Items lost while trading with other players may be reimbursed after an investigation and depending on the sole discretion of a Game Master if it was determined to be a game related bug.
1.1.1. Note: Game Masters will not assist or interfere in any trade disputes. All trades are considered final and binding.
1.1.2. Trade scams and frauds are not permitted in Tantra. Trade scammers may have disciplinary action taken against their account.
1.2. Items mistakenly sold to a merchant will not be reimbursed.
1.2.1. Unclaimed items left at the Biryu Vendors after the duration or server downtimes will not be reimbursed.

2. Rupiahs

Rupiah is the medium of exchange that players use as currency with merchants and other players.

2.1. Rupiah may not be reimbursed under any circumstances.

3. Experience Loss

Varying amounts of experience points are gained by killing monsters or by doing quests and a loss is accrued upon death.

3.1. Experience loss will not be restored for any death caused by latency (a.k.a. "lag"), Link-Death, or other forms of disconnection.

4. Rollbacks

When the server, at some point, has a problem linking the game to the database, no changes will be saved on the database. If a player is disconnected from the game, the database will not be saved and therefore once the user logs back in, the information taken from the database will be from the point before the link to the game was broken.

Rollbacks need to be implemented from time to time due to unforeseen circumstances. We cannot reimburse or restore any chakra/skill/prana/rupiah/item loss.

5. Deleted Characters

After proper investigation and deliberation, characters that were deleted due to hacked accounts or negligence may be restored at the discretion of a Game Master. All decisions made by a Game Master are final and binding.

5.1. All accounts that have been hacked will not be fully restored to the levels it was before. Several things will be taken into consideration (e.g."Is the hacked character name used?"). In that case, the player will be given the chance to choose an available name.

5.2. To prevent abuse, a hacked character will be restored with the same stats but the items will not be restored.

6. Hacked Account

Any Account that was hacked and is no longer within the control of the owner will have to be reported to a Tantra Game Master. Account information must be complete and accurate. Users are advised to change any necessary account information. It is suggested that it be made it as detailed as possible to avoid complications when restoring back the account.

If the situation is not addressed in this policy, please feel free to email support@tantra.com.ph for additional assistance.

Rules of Conduct may change from time to time and without prior notice.